DELIVERY & RETURNS

DELIVERY

• Delivery Royal Mail Tracked 48, £3.99 (Free for purchases over £50) - Royal Mail aims to deliver your order within two to four working days from the day we hand over your order to them. The handover to Royal Mail typically happens on the day of your order for orders placed by 1pm GMT on a working day, or the next working day for orders placed after 1pm GMT or for orders placed on a non-working day. Applicable delivery times will be advised by Royal Mail by SMS or email notification when your order is dispatched. You will typically receive your order within 3-5 working days of purchase. Delivery to the Scottish Highlands, some other areas of Scotland, Northern Ireland and offshore islands may take a few extra days.

• Royal Mail Tracked 24, £5.50 (Free for purchases over £100) - Royal Mail aims to deliver your order within one to two working days from the day we hand over your order to them. The handover to Royal Mail typically happens on the day of your order for orders placed by 1pm GMT on a working day, or the next working day for orders placed after 1pm GMT or for orders placed on a non-working day. Applicable delivery times will be advised by Royal Mail by SMS or email notification when your order is dispatched. You will typically receive your order within 2-3 working days of purchase. Delivery to the Scottish Highlands, some other areas of Scotland, Northern Ireland and offshore islands may take a few extra days.

• Royal Mail Special Delivery Guaranteed by 1pm, £9.75 (Free for purchases over £250) - Royal Mail aims to deliver your order on the next working day if you order before 1pm GMT on a weekday (or on Saturday if you order before 1pm GMT on Friday). Unfortunately, we cannot offer this service for delivery to the Highlands, some other areas of Scotland, islands and Northern Ireland.

Proof of age - as cigars are age-restricted products, proof of age may be required upon delivery. Please ensure that someone aged 18 or over is available to receive the package.

Changes to order or delivery details - we will do our best to accommodate changes to your order or delivery details; however, this may not be possible if your order has already been dispatched. Please contact us promptly if you need assistance.

Late orders - if your order is late, please check the status on Royal Mail website by using the tracking number that Royal Mail sent you when your order was dispatched. Please contact us if there are any issues.

WE CURRENTLY DO NOT SHIP TO THE FOLLOWING COUNTRIES - Austria, Canada, Finland, France, Greece, Hungary, Iceland, India, Italy, Latvia, Luxembourg, Norway, Portugal, Qatar, Russia, Singapore, Slovakia, South Africa, Spain, Sweden, Turkey, Ukraine, US, Vietnam.

RETURNS

• Faulty or damaged items - if your order arrives damaged or in poor condition, contact us immediately with photographic evidence of the issues. Return the item to us following our instructions (we may arrange a collection). We will send you a replacement product as soon as possible. If the same product is unavailable, we'll credit your account with the value of the returned item. The return will be free (up to the amount you paid for delivery to you) in the United Kingdom provided you return the product to us within 14 days (unless stated otherwise on our website) from the date you received it.
• Non-faulty items - returns are only accepted for unopened items in their original packaging within 14 days of delivery. We will not cover the cost of returning the items to us. Return postage for non-faulty items is the responsibility of the customer.
• Collectors Lounge - no returns are available for Collectors Lounge items. Please also note that requesting delivery waives the right to cancel your purchase. You are welcome to request a viewing and/or additional photos of an item you are considering bidding on and/or request viewing of an item you successfully acquired through Collectors Lounge before requesting delivery of your acquired item. In the unlikely event of damage or loss during shipping please contact us as soon as possible with evidence, please note that compensation may be available subject to Royal Mail compensation policy (up £750 to standard compensation, up to £2,500 for an extra £10 fee) and our additional goods in transit insurance policy (compensation for losses exceeding £2,500, for an extra £10 fee).

Initiating a return - contact our customer service team via email (info@finecigarsclub.com) or phone/WhatsApp (+44 7349947726). Follow the instructions provided for returning items.
Refunds - we will refund you the price you paid for the products by the method you used for payment. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, your refund will be made within 14 days from the day we receive the unused product back from you. Please note that refunds for non-faulty returns are only issued once the returned item is received and inspected.